Shipping Policy
Processing Time
All orders are processed within 2–3 business days of being placed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (USA)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $7.00 |
| Expedited Shipping | 2–3 business days | $14.00 |
| Free Standard Shipping | 5–7 business days | Orders over $50 |
| Taylor University Campus Pickup | Arranged via email | Free |
International Shipping
We currently ship within the United States only. We hope to offer international shipping in the future — stay tuned!
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at heatherandhickory@gmail.com within 7 days of the expected delivery date and we will work to resolve the issue promptly.
Questions?
If you have any questions about your order or our shipping policy, don't hesitate to reach out at heatherandhickory@gmail.com. We're happy to help.